We may collect information essential for service delivery, which includes:

• Name and contact information.
• Information required to arrange appointments or consultations.
• Information provided when requesting healthcare-related services.
• Order and transaction information.
• Information voluntarily provided through customer support or enquiries.
• Technical information necessary for operation, security and improvement of the platform.

The information collected is used for the following operational purposes:

• To process bookings, consultations and service requests.
• To coordinate with independent doctors, pharmacies and relevant service providers where necessary to fulfil a requested service.
• To process payments, refunds and order-related transactions.
• To provide customer support and respond to enquiries.
• To maintain security, prevent misuse and improve the platform.

Information may be shared with relevant independent doctors, pharmacies, laboratories, service providers, payment processors or other parties where reasonably necessary to provide a requested service, process a transaction, comply with legal requirements or protect the platform and its users.

Healthcare information provided for a consultation or related service may need to be made available to the relevant healthcare professional or service provider for the purpose of providing the requested service.

Pulse Clinic360 will take reasonable measures to protect information against unauthorised access, misuse, alteration or disclosure. However, no online system can be guaranteed to be completely secure.

This Privacy Policy may be updated from time to time to reflect changes in services, technology, legal requirements or business practices.